Refund policy

Because our products are consumable pet treats, we cannot accept returns for health and safety reasons. All sales are final in that sense — but your satisfaction matters to us.

If you're not happy with your order, email us at hello@nixtreats.com within [14] days of delivery and we'll review your request. Refunds are considered on a case-by-case basis and, when approved, are issued to your original payment method.

If your order arrives damaged or you received the wrong item, contact us within [14] days with a photo and we'll make it right — a replacement or refund, your choice.

We're a small business that genuinely cares about your dog's experience, so please reach out — we'll always do our best to help.